Z pinless

FAQs For Zpinless

What is e-top up?

E-Topup is when you can recharge your pre-paid mobile without the need of a pin or a scratch card. It is available online upon paying for the recharge value. Your mobile gets the requisite topup from the service provider.

What is the difference between a recharge and topup?

Recharge is when you extend the validity on the card depending on the validity coupon and, it also gives you additional talk time. Whereas, Top up is when u still have validity but no money to use. The top up recharge has no validity and the original validity remains.

B2C TopUp provides both recharge as well as topup.

How do I recharge my pre-paid mobile/DTH service?

In order to recharge your pre-paid mobile/DTH service, you need to register with B2C Topup first. Registration is a simple process, you just need to fill a small form providing us with your name, address, contact number and email-ID. As soon as you have successfully completed this procedure, you can proceed to recharge your pre-paid mobile and DTH services.

Can I edit my personal information?

Yes, you can. You can login to your account at any point in time and edit any of the information in the personal details section. You can also change your email ID and password.

Is B2C Popup safe for online transaction through credit/debit card ?

B2C Topup is 100% secure website. We are SSL secure which means that all your personal information is encrypted at the time of registration and online transaction and stored in our servers which cannot be hacked at any point of time.  Also, Security is a key concern for all parties when transacting online business. At GoRecharge, we have ensured you have no worries on this front while doing your recharges on B2C Topups.

I did a successful transaction, my card was charged/account debited, but I got an “Invalid Transaction” status. Why did that happen?

You will get “Invalid Transaction” error for the following reasons:

1. Mobile number/DTH subscriber ID is incorrect.
2. Recharge denomination entered is incorrect.
3. If you have recently ported and the change has not happened in the database of the service provider.
4. The service provider is temporarily unavailable for some technical error.

In the above circumstances, your card will get changed or amount will be debited from your account, however the recharge will not be successful. B2C Topup is automated as far as unsuccessful transaction happens. As soon as your transaction is unsuccessful at the service provider end, we will instantly refund the money to your account. The money will get credited to you account within 5/7 business working days.

What happens after a transaction is successful?

Once a transaction is successful, you will receive the order successful mail from us in your registered email ID. You will also get a transaction successful SMS from us followed by the topup and a successful topup SMS from the service provider on the mobile number recharged by you or registered mobile number incase of DTH recharge.

What happens if I do not receive a recharge or confirmation SMS?

Once your transaction is successful and you do not receive a recharge or confirmation sms, please check your account balance i.e., talk time/viewing limit of your mobile/DTH service. If the account balance does not increase, please contact your service provider with the transaction ID provided  on your email or  contact us through the contact us page with the details of mobile number, time & date of recharge, recharge amount & the transaction ID and we will get back to you.

Whom should I contact in case of any tariff related problems?

In case of any tariff related problems, please contact your respective service provider on their customer care number.

>How to claim for the refund in case of an unsuccessful transaction?

Refund is an automated process on GoRecharge. As soon as your transaction is unsuccessful from the service provider end for whatever reasons, the amount gets automatically refunded from our panel. The banks usually take 5/7 business working days to refund the amount into your account

How soon can I recharge again once a recharge fails at the service provider end?

If your mobile recharge fails at a service provider end for any reasons whatsoever, we request you to wait for half an hour before attempting to recharge again.

What happens if the recharge denomination entered by me is incorrect? My account is debited but the transaction has failed. Do I get a refund?

Please note that before recharging your mobile, make sure you know the correct recharge denomination. Please read the content that appears in the recharge column in your "My Account" section which is as under.

What is Oneindia Recharge B2C topup Wallet?

Oneindia B2C topup wallet balance is the amount (in Indian rupees) available to you to spend on prepaid products like recharge vouchers, SMS packs, etc. While doing your online recharge, if payment is done but transaction fails, don’t worry your money is safe in our wallet(Know more). Try entering your details once again on recharge.oneindia.com and on the mode of payment you will see your wallet balance, just click on CONFIRM PAYMENT and your recharge is done.